Introducing: The (critical) Customer

J.B.'s Delightful World is now The (critical) Customer. I figured it was time to hit upon a more singular theme than the "world" and seem to keep returning to discussions of shopping for products or services and customer experience. I look forward to keeping you updated on my favorite haunts and extraordinary service. Of course, I also won't hesitate to call out less than delightful encounters.

My apologies if the banner photo is jarring, it's a work in progress.